When using the call-back feature for US Social Sec...

When using the call-back feature for US Social Security Administration this morning, I get the following message: "Call could not be connected- try again?" Why is this?
No time? Let us do it.
Hand your issue over to us- we'll wait on hold, do what it takes to resolve it, and report back- or give you a refund.
Social Security replied
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Hire us to do this for you - $30Tap again to confirm - $30
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Hi, it looks like Social Security changed their message to include some new comments which threw our callback off. I just reprogramed it and it's working. Sorry for the frustration.